Terms and Conditions
Are completely dedicated to your total satisfaction.
If you have any suggestions, queries or comments
sales, customer enquiries
Please e-mail us at
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
The prices on the website are shown as VAT inclusive.
We accept PAYPAL, Cheques and Postal Orders.
Missing / Damaged Items
Please check your delivery on receipt. All missing or damaged goods must be reported to us via telephone or e-mail within 2 working days from receipt of goods. We may not be liable to any charges or refunds after this period.
Our orders are checked by a picker, a checker and a packer very carefully before they are dispatched.
Returns Policy Returns Policy
To return faulty products please email a member of staff at [email protected] within 7 days for a return authorization number. Simply indicate the reason for your return, include your full contact information and order number if available with your return, and wrap the package securely.
IMPORTANT: PLEASE SEND RECORDED DELIVERY ONLY. The cost of the return postage will be the customers' liability. We will replace faulty products with the same product or refund back to a credit card if the product is no longer available. Please note that our returns policy is only valid for 28 days from receipt of goods.
RETURNING A NON-FAULTY ITEM.
If you are not happy with any product you have ordered and received from ourselves, then you may return them to us within 7 days by RECORDED DELIVERY for an exchange, credit note or refund. If you choose to exchange the unwanted item for an exchange totaling higher than your original, then you will be liable to pay the difference. Postage costs do not constitute as part of the credit note.
Wigs cannot be returned unless unused due to hygiene reasons. Faulty wigs should be returned indicating the fault clearly. Any wig found not to be faulty will be returned to you.
All non-faulty returned goods will only be accepted if in the same condition as they were sent out, i.e. in original packaging with all relevant materials enclosed. Any non-faulty returns that are not received in this way will be sent back to you at your cost or held pending contact. You will be emailed regarding this status
No replacement items or credit notes can be dispatched until the returned items have been received by us
Please post returns to the following address:
Welwyn Garden City
Shipping And Handling
The prices shown below are per order and not per product.
Standard Delivery to any mainland UK address
Standard delivery is only £3.99. Standard Delivery can take up to 7 working days, however Royal Mail will NOT guarantee this and do not consider a parcel lost until 21 working days from dispatch,
If an item is unavailable we will contact you, providing us with a contact number you are reachable on all day can really help to speed up delivery of your order.
We can deliver international orders, however you need to call us, as the delivery cost is dependent upon the size and weight of your order and the destination country.
Email us on [email protected]
Your personal information
When placing an order, we collect the following information from you - your name, address, telephone number and Email address and Credit/debit card details. This information allows us to process and fulfill your order and to send confirmation of the details of your order.
Using your personal information
Tashes’n’Tails will use the information that you provide us for marketing purposes and to notify you about improvements and enhancements to our online shop. We would like to keep you informed about our products and services and notify you of special offers that we think may be of interest to you.
However, we will not pass on your details to other organizations. Your information is solely kept for the purpose of fulfilling an order, processing payment
Tashes’n’Tails may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
Tashes’n’Tails hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that Tashes’n’Tails be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if Tashes’n’Tails has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtain through this website or otherwise arising out of the use of this website, whether based on contract, tort or otherwise to the fullest extent permitted by law.